Approved by CPD


This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at several different ways of managing it.

In every company, there are disagreements, and differences of opinion which, if not managed, can escalate into interpersonal conflict. Therefore, it is imperative as a company, that you intervene immediately. It is not an option not to get involved and hopes that your employees sort it out themselves. If you value your company and your positive culture, then you must take steps to help resolve the situation as soon as you can.

A situation which is causing conflict between two employees does not just affect them. It affects everyone around them and can change the atmosphere very quickly for everyone involved. Other employees may feel like they are walking on eggshells in the presence of both parties.

‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’ Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.

Conflict in workplaces is not only inevitable, it can be valuable. That is if it is handled correctly and focused on the right areas.

Modules Covered

The Causes and Symptoms of Conflict at Work, Resolving Conflict, The Five Conflict Modes,
Using the Modes, Assertiveness, Making Positive Outcomes.


On successful completion of our course, you will be emailed a safety training quality assured certificate. This can be used to provide evidence for compliance and audit.

This course is approved by CPD as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

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