Approved by CPD

What is Customer Service?

Customer service is the process of ensuring customer satisfaction with a product or service. Customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or other means.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service?

Our course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation

Modules Covered

About the Course, what is Customer Service, The Goals of Great Customer Service,
Discovering and Understanding Customer Needs, Delivering Maximum Levels of Customer Service, Making Customers Feel Great from the Start, Communication Skills,
Non-Verbal Communication and Body Language, Dealing with Customer Complaints.

Certification

On successful completion of our course, you will be emailed a safety training quality assured certificate. This can be used to provide evidence for compliance and audit.

This course is approved by CPD as conforming to universally accepted Continuous Professional Development (CPD) guidelines.