Customer Service

Approved by CPD

What is Customer Service?

Excellent customer service is the process of ensuring customer satisfaction with a product or service. Customers require good service, which should occur while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or other means. This is vital because it directly connects your customers and your business. It retains customers and extracts more value from them. By providing top-notch service, companies can recoup customer acquisition costs. This helps to cultivate a loyal following that refers to new customers, serves as case studies, and provides testimonials and reviews.

But how is this done?

How do you ensure it’s consistent across your business?
What are the benefits of delivering excellent customer service?

Our course will start by clarifying what we mean by customer service and why it’s vital. Then, we will discuss in detail how you can improve the customer service provided by your organisation.

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Modules covered

About the Course, what is Customer Service, The Goals of Great Customer Service,
Discovering and Understanding Customer Needs, Delivering Maximum Levels of Customer Service, Making Customers Feel Great from the Start, Communication Skills,
Non-verbal communication and Body Language, Dealing with Customer Complaints

Learning Outcomes

On completion, delegates will be able to demonstrate a much-improved understanding and awareness of the course content. We will ensure delegates understand the importance of maintaining all required standards throughout their tasks and that privacy, dignity, and respect are maintained throughout.


After completing our course, you will be emailed a safety training quality assured certificate. This certificate can be used to provide evidence of compliance and auditing.

Are you looking for another course?

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Train the Trainer,

These are a worthwhile investment for many businesses.

We train your staff to become your in-house trainers.

Please get in touch with us for a Fast, Free, Competitive Quote Today.

                 0800 644 6569


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We aim to beat any equivalent quote. Please call for our best offers.