Customer Service

Approved by CPD

Customer Service can take the form of an in-person interaction, a phone call, self-service systems, or other means. This is vital because it directly connects your customers and your business; by providing top-notch service, companies can recoup customer acquisition costs.

Our course will start by clarifying what we mean by customer service and why it’s vital. Then, we’ll talk about how you can improve the service provided by your organisation.

Great Customer Service from a smiling woman in a blue dress operating a digital payment system on a tablet. She is at an outdoor café setting.


Course Modules

  • About the Course,
  • What is Customer Service,
  • The Goals of This,
  • Discovering and Understanding Customer Needs,
  • Delivering Maximum Levels of Customer Service,
  • Making Customers Feel Great from the Start,
  • Communication Skills,
  • Non-Verbal Communication and Body Language,
  • Dealing with Customer Complaints

Customer Service Training Certification

After completing our course, you will be emailed a safety training quality assured certificate. This certificate can be used to provide evidence of compliance and auditing.

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Train the Trainer

These are a worthwhile investment for many businesses.

We train your staff to become your in-house trainers.

 Contact Us For a Fast, Free, Competitive Quote Today.                 0800 644 6569


Get in touch with Safety Training Ltd.

We aim to beat any equivalent quote. Please call for our best offers.

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We are very good at our job!

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Get in touch with Safety Training Ltd

We aim to beat any equivalent quote. Please call for our best offers.