Approved BY CPD

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges.

It’s not just a passing management fad it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.

The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.

Our course will introduce the concept of emotional intelligence and look at how you can use it ineffective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally, it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.
Delegates will come away from our course with an understanding of what emotional intelligence is and how to understand and recognise the different emotions expressed, learning tips on how to cope with them effectively in the workplace.

Modules Covered

What is Emotional Intelligence?, Understanding and recognising emotions, Emotional Intelligence at Work and Tips for Dealing with Emotions at Work.

Certification

On successful completion of our course, you will be emailed a safety training quality assured certificate. This can be used to provide evidence for compliance and audit. This course is approved by CPD as conforming to universally accepted Continuous Professional Development (CPD) guidelines.