Approved by CPD

We communicate all day long; at home, at work, with our next-door neighbour and at the sports club. We communicate verbally, non-verbally and in writing. Unfortunately, the message does not always come across as intended. When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever method you use you must make sure your communication is appropriate and effective.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Course modules

Reasons people communicate.
Ways of communicating.
Identifying communication barriers.
Reducing communication barriers.
Checking to understand.
Getting help with communication issues.
Confidentiality.

Certification

On successful completion of the course, you will be emailed a safety training quality assured certificate. This can be used to provide evidence for compliance and audit.

This course is approved by CPD as conforming to universally accepted Continuous Professional Development (CPD) guidelines.